Using Zoom with Klinical
Connect your own Zoom account so the sessions you book as a video call are scheduled as Zoom meetings.
Adding the app (connecting Zoom)
- Sign in to Klinical and open Settings → Calendar.
- Scroll to Video calls and click Connect Zoom account.
- You'll be sent to Zoom to sign in and approve the connection. Klinical asks for two permissions only: create a meeting for you, and view your profile (to show which account is connected).
- After approving, you land back in Settings, which now shows "Zoom connected as [your email]".
A paid Zoom plan is recommended, because free Zoom limits meetings to 40 minutes, which is shorter than a typical session.
Using it
There's nothing extra to do. Every new session you book as a video call, whether from your dashboard or through a client booking link, is automatically scheduled as a Zoom meeting in your Zoom account, with your waiting room settings applied. The meeting's join link is used everywhere Klinical shares a session link:
- the client's booking confirmation and reminder emails
- the calendar event created for the session
- the Join video call button on your dashboard
- the client portal's Join button
Sessions booked before you connected keep the video links your clients already received. Klinical never accesses your meetings' audio, video, recordings, or chats. It only creates the meeting and stores its join link.
Want one client to keep Klinical's built-in video instead (it runs in the browser, with no app to install)? Open the client, go to the Sessions & Notes tab and set Video sessions to Built-in video. Their new 1:1 video sessions then use built-in video. Family and group sessions always follow your account.
Removing the app (disconnecting)
Either of these fully removes the connection:
- In Klinical: Settings → Calendar → Video calls → Disconnect.
- In Zoom: open the Zoom App Marketplace → Manage → Added Apps page and remove Klinical.
Both delete Klinical's stored connection tokens immediately. New bookings go back to Klinical's built-in video; sessions already booked with Zoom keep the links your clients received.
Questions?
Email support@klinical.app. See also our Privacy Policy (the "Video sessions" section covers exactly what Zoom data Klinical stores).